Live Events - Director of Account Management
Our client is looking for a Director of Account Management within the Live Events Sector. They operate within Event Production, Music and Touring and Brand Experience in Pennsylvania.
Core Responsibilities
Strategic Leadership: Serve on the Operational Leadership Team (OLT), driving strategic initiatives and ensuring business operations align with overall company goals.
Project Oversight: Manage project intake, collaborating with the VP and CBDO to assess new opportunities while balancing operational capacity and project timelines.
Resource Planning: Lead capacity assessments, working with Program Managers to allocate resources effectively, ensuring successful client engagement and profitability.
Operational Efficiency: Enhance workflow processes across account management teams, partnering with project management, production design, product development, and operations to improve efficiency and communication.
Financial Management: Work closely with the VP to achieve financial targets, oversee budget projections, and optimize resource allocation.
Client Experience: Develop and implement systems for ongoing client feedback, ensuring client needs are prioritized and addressed throughout the organization.
Team Development: Foster a culture of collaboration and mentorship, guiding Program Managers and the broader Account Management team in their professional growth.
Budget Leadership: Lead the annual budgeting process for Account Management, creating a capital expense plan to support operational efficiency and innovation.
Performance Monitoring: Manage and communicate financial goals, ensuring alignment with organizational objectives.
Culture & Engagement: Support HR and Senior Management in strengthening company culture, reinforcing values and team engagement.
Workplace Safety: Maintain a safe and compliant work environment, adhering to company and industry safety standards.
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