The Building Automation Service Manager is responsible for overseeing the installation, service, and maintenance of Building Automation Systems (BAS) and related technologies, ensuring systems operate efficiently and meet client expectations. This role requires strong technical knowledge of HVAC, energy management systems, and control platforms, as well as leadership skills to manage a service team, coordinate with project managers, and ensure timely and cost-effective service delivery. The Service Manager will act as a primary point of contact for clients and ensure that service contracts are executed successfully.
Key Responsibilities:
Service Management:
- Oversee day-to-day operations of the building automation service team, including technicians, engineers, and support staff.
- Plan and schedule routine service, preventive maintenance, and emergency repairs for BAS and HVAC control systems.
- Ensure timely resolution of service calls, minimizing system downtime and client disruptions.
- Manage client relationships and act as the point of escalation for critical issues, providing technical support as needed.
- Develop and implement service strategies to improve response times, customer satisfaction, and system reliability.
Team Leadership & Development:
- Supervise, mentor, and provide ongoing training for the service team, ensuring skill development and certifications in relevant BAS technologies.
- Lead performance reviews, provide constructive feedback, and develop individual development plans.
- Foster a positive, team-oriented environment that emphasizes client satisfaction and operational excellence.
Technical Expertise:
- Provide expert guidance on troubleshooting, diagnostics, and repair of BAS, HVAC controls, energy management systems, and related components.
- Review and approve complex service work orders, ensuring compliance with industry standards, company policies, and safety protocols.
- Stay current with new BAS technologies and industry trends, recommending upgrades or improvements to clients.
- Support the team with high-level programming, configuration, and system integration tasks, including commissioning of new systems.
Client Relations & Service Contracts:
- Maintain strong client relationships by delivering high-quality service and ensuring adherence to service level agreements (SLAs).
- Prepare and review service contract proposals, ensuring proper scoping, pricing, and profitability.
- Work closely with clients to identify system improvement opportunities and develop strategies for energy efficiency and sustainability.
- Ensure client documentation, including service reports and system configurations, is accurate and up to date.
Operational Efficiency:
- Develop and manage the service department's budget, tracking expenses and ensuring profitability.
- Monitor service team performance metrics (response times, customer satisfaction, first-time fix rates) and implement continuous improvement initiatives.
- Collaborate with project managers, sales teams, and other departments to ensure smooth coordination of installation and maintenance services.
- Manage the procurement and inventory of parts, tools, and equipment required for servicing BAS systems.
Safety & Compliance:
- Ensure compliance with local, state, and federal regulations governing building systems and safety standards.
- Develop and enforce safety protocols and procedures for field technicians working on HVAC and BAS equipment.
- Participate in regular safety audits and ensure that all service operations meet company and regulatory safety standards.
