Job Title: Audio Visual Service Manager
Location: Illinois, North Eastern Chicago, USA
Employment Type: Full-time, Permanent
Industry: Audio Visual / Technology Services
100% Employee Paid Medical
About the Role
An industry-leading organisation (client confidential) is seeking an experienced and driven Audio Visual (AV) Service Manager to oversee and enhance their AV service operations. This is a fantastic opportunity for a talented professional to join a forward-thinking company with a reputation for excellence in delivering AV solutions.
As the AV Service Manager, you will be responsible for managing service delivery teams, ensuring optimal performance, and providing exceptional support to a diverse portfolio of clients. You will drive operational efficiency, maintain high customer satisfaction, and contribute to the company's growth in the AV sector.
Key Responsibilities
Lead and manage the AV service team, ensuring top-tier customer service and technical support.
Oversee service operations, including scheduling, reporting, and performance monitoring.
Maintain and improve service level agreements (SLAs) with clients, ensuring standards are consistently met or exceeded.
Coordinate with internal departments, such as sales, engineering, and project management, to ensure seamless service delivery.
Implement service improvements to enhance operational performance and customer satisfaction.
Provide technical expertise and guidance for AV systems maintenance and troubleshooting.
Manage vendor relationships and ensure adherence to contractual obligations.
Develop and maintain service documentation, including procedures and best practices.
Key Requirements
Proven experience in managing AV service operations within a commercial environment.
Strong leadership skills with experience in managing technical teams.
In-depth understanding of AV systems, technologies, and industry standards.
Excellent communication and interpersonal skills, with a client-focused approach.
Ability to manage budgets, resources, and schedules effectively.
Relevant certifications (e.g., CTS, CTS-I, CTS-D) are highly desirable.
Strong problem-solving skills and the ability to work under pressure.
Why Join Us?
Work with an innovative and reputable organisation in the AV industry.
Competitive salary and comprehensive benefits package.
100% medical coverage for employees.
Opportunities for professional development and certification.
Collaborative work environment with cutting-edge technology.
